Integral assessment

Calculated by the bank on the results of a questionnaire survey of a client. Customer-oriented strategy of the bank significantly affects the market position, competitiveness and ensure the growth of economic value added. By measuring the parameters the client and the market prospects are such as the volume of services, market share, which directly influences the activity of business managers and resulting in a number of re-drawn and the number of lost customers. "Vnutrishnoprotsesna" perspective (manufacturing) provides a set of measures aimed at the introduction of new and expansion of existing banking products, focusing primarily on the most important business processes, eliminating redundant production steps in conducting banking transactions, etc. Most full-term this can be assessed by indicators such as productivity, cost of working steps, and therefore services, the number of laid-off employees as a result of the rationalization of production processes, etc. The prospect of "learning and development" is to identify the complete implementation of the bank's strategy of personnel management. You can use multiple groups of different indicators. The first group includes performance indicators agreements concluded by one person, revenue per employee, resulting from the conduct of operations. The second group reflects the degree of satisfaction of employees working in the bank - employee turnover, provide career level, income, and amount of social benefits per employee. The third group is represented? Performance cost time and money on skills development (training cycle, training costs total costs). Determining the level of employee satisfaction can be performed on the results of survey will give an opportunity to assess the internal strengths and weaknesses of the bank, and take them into account when developing strategies. Topic: Analysis of Controlling | Tags: concept of the banking system