Optimization of multi-functional centers

The purpose of this writing - development proposals for the optimization of multi-functional centers of public and municipal services, in particular - in Voronezh and Voronezh region. Relevance is determined by the insufficient capacity of "windows" MFC, resulting in excessive waiting time of application for services. But first, we define what we mean by a multipurpose center (MFC). Under the multi-function center refers to a single point of admission, registration and issuance of necessary documents to citizens and legal persons in the provision of public and municipal services. At the same time providing public and municipal services on a "one stop" means the provision of state or municipal service after a single treatment with the applicant's request. Interaction with public service providers, or entities that provide municipal services by multipurpose center without the applicant in accordance with the regulations and the agreement on cooperation. The main objectives of the MFC are: - Maintaining personal reception of applicants and the application form in the presence of applicants for state services on the principle of "one window" - tracking the delivery of public services in charge of the executive bodies of state authority and inform applicants of their inquiries about the stages of public service delivery - organization of the results of public services from the responsible agencies of the government and giving the finished result to the applicants. Note that the designated tasks are performed MFC. Man, turning to the MFC, saves your time by obtaining the possibility to obtain information and dokumety of different services in one place. However, here lies the basic flaw in the MFC. Currently, procedures for issuance of documents on various aspects of life are quite complex, especially in the pre-collection of documents needed to start processing the final document (drawing an analogy with the production of this time period can be called a preparatory time). Quite often it happens that by the time the man when it comes time to turn to a specialist MFC is that not enough of a document or a person not to danomu requested them a favor (temporarily or in principle). Under such situation, there is a significant increase in nervous tension as the visitors and workers in the MFC, which adversely affects the capacity of "windows". We should also mention the lack of an existing system at the moment a single electronic queue, which allows you to allocate space only for the current day and does not allow the appointment of a certain date and time. Observations on the windows of the MFC "Pension Fund" (windows 6-7) held during 14-21 June 2011, showed that the maintenance of a visitor spent an average of 5-7 minutes at a daily stream of visitors, fluctuating within 45-70 people. In conjunction with the existing system of electronic queue and a wide age spread of the data windows users get additional time delay associated with the refusal of visitors waiting for their turn while keeping the memory of computer system queues the coupon number. In addition, during the study period there were three breaks of Internet connection, which led to the impossibility of a full-fledged operations, or a window to the temporary closure of the window, while respecting the schedule breaks. In connection with vysheoboznachennymi negative moments for their neutralization offers the following key actions: - ensure the collection of documents for the applicants, through interaction with the executive authorities and other organizations engaged in the preparation of relevant documents and information on subjects of - the formation of a complete package of documents and information in electronic format and transfer them together with a statement of the applicant to the executive body of state authority responsible for making decisions about the provision of public services - installation of additional reading at the exit of the terminal building MFC in order to eliminate the memory of electronic queue number of visitors who do not want to expect - providing back-channel communications jobs MFC and servers - the introduction of the possibility of an appointment on a certain day and time - the introduction of the possibility of transferring already planned visit to another time with a corresponding change in the sequence number - the study of visitor statistics windows in an annual period and a corresponding increase in the number of operators certain categories at the appointed time. Carrying out these activities in the framework of the MFC will eliminate the identified deficiencies and is not allowed to appear in the future and to accelerate the processing of documents, as well as speed up the harmonization of data from different government services.