Problem of "state» IT-standards

A couple of years ago there was much talk about what price is given to implementing integration projects. Parallel communication with several ministries cost the system integrator considerable blood. Now, thanks to the Law № 210-FZ of July 27, 2010 "On organization of public and municipal services," the situation has changed dramatically. Integration has become a common cause, communication has become super-active. "The main factor that influenced the change of the situation - the policy leadership of the country with the course for information technology state agencies, launched the e-government, public services," - I agree the head of department of Microsoft company Softline Roman Romantsov. But an order by order, and integrate disparate solutions are not so simple. Last year, commissioned by Ministry of Economic Development have developed standards for the provision of public services in electronic form. "We have integrated our typical regional portal solution, and the registry of public services directly with departmental systems, which provide back-office functions such as entry to the doctor, writing in kindergarten, maintaining the register of beneficiaries for an additional supply of drugs, a database of pharmacies where the medicines You can buy "- says the president of the group of companies" Lanit "George Gens. To create a single information field, had to address not only technological but also organizational problems. "In neighboring clinics, not to mention the areas, the processes are organized in different ways. I had to deal with multiple platforms, solutions. Even if the decision had a technological standard, there were nuances of interpretation "- tells about the problems of George Gens. We had to develop "state» IT-standards. Already operating pilot zone of electronic government services full, for example, in Saratov, Smolensk, Tambov, on the Kamchatka Peninsula. External threats. Communication problems are well seen in large integration projects. Information Technology Committee of Moscow initiated a project to ensure the inter-electron interaction. In this paper involved a consortium of IT-companies. As the director of branch automation of business processes of "Force" (one of the participants in the project) Basil Anfinogentov, were developed and implemented a specialized solution designed to automate government services to the public. The service itself - some of the handling of citizens - is available at the departmental information systems, with which it was necessary to integrate the developed solution. Moreover, such integration should be done bilaterally, to simultaneously transmit messages and questions relating to them in electronic form in departmental systems and in return receive information about the decisions taken by public authorities in respect of each request. "The main problems were organizational - in fact, each participating in the project team has been hard to follow certain standards of cooperation, - said Vasily Anfinogentov. - The difficulty is that the teams were markedly different in terms of preparedness, the nature of work organization, the preferences of the technologies and methodologies. " The solution was found in the form of a service-oriented architecture. "After the establishment of standard integrators interaction was possible to develop independently of the central decision and integrable systems - explains Vasily Anfinogentov. - The impact of differences on the project has fallen sharply. " Internal problems. In contrast to the exterior, intradepartmental integration, that is solely in the interest of the customer, are highly demanded in the past five years. The reason is simple. According to Roman Romantsova, reducing the cost of information exchange within a single agency in an average of 30-50% and strongly depends on the maturity level of automation. In practice, Basil Anfinogentova was a case where the execution speed of the integrated process has increased by 5-10 times compared with the starting situation in which the applications were independent. He notes that in assessing the cost-effectiveness is often not considered reducing the number of errors caused by human factors. "In the integration of information systems activities, previously performed manually are now automated implemented. This significantly reduces the risk of errors and, moreover, eliminates duplication, misrepresentation or loss ", - he said. Although in-house state order does not differ greatly from long-known intra-corporate, is not without problems. In state institutions, responsible for maintaining the register of special operations, new projects originally recorded in samopisnoy system. But the recorded information did not differ completeness modification to non-operational. The company's management ordered the introduction of two complementary standard applications - portal solution Microsoft SharePoint Server and CRM-module based on Microsoft Dynamics, the system integrated with one another. Have been developed Web services that can help you keep track of developments in the Microsoft Dynamics CRM, portal Microsoft SharePoint. The main problem was the integration of a flexible and subtle description of access rights for "roles". "We had to develop an add-on Microsoft SharePoint Server and Business Data Catalog, which allows to distinguish between the right of access among employees. Jobs created by users depending on their role in the system. For example, a "role" (User - "F.") may make the primary data in CRM, the other (controls) - to use Microsoft SharePoint as a portal for a specific slice of information in a convenient form for it, "- says Roman Romantsov. Another story - automation of distributed state agencies. Huge flows of information and shuttle between the center and regional offices. Hence the main problem - the channels of communication. "There is no well-established telecommunication infrastructure to transmit data. This forces the system to integrate the lowest in the regional distribution patterns, which in turn complicates the construction of on-line systems ", - says Roman Romantsov. So, the federal treasury more than 2.2 thousand territorial units whose data are processed centrally in an automated system installed at the central office. Functional system allows you to quickly create reports and use the electronic document to fixing a history of all transactions. One of the most "advanced" departmental systems could work only after the establishment of its own transport network technology L3 VPN. We had to develop project documentation for each of the 2.2 thousand objects. Voice subsystem is integrated with existing telephone networks subdivision, developed a single numbering plan. When you connect the units used in terrestrial and satellite links. The monitoring system operational controls access to network nodes, monitors the availability and quality parameters of the central office exchange information with the territorial authorities. Another problem - the "zoo" of solutions, so characteristic of the inter-departmental integration - is present and in federal agencies. Not only that diverse solutions, they often lag behind the center of the level of maturity. "Often the head office is so far gone in its development, that to pull up its regional level (technical and human factors) required considerable resources, - says Roman Romantsov. - Divide-schennost leads to the fact that IT-projects are only at the central office. " According to Basil Anfinogentova "cure" may be clear and unambiguous standards for interoperability between systems and choosing the right solution architecture. "In what must be hard to maintain the established standards and monitor compliance, educate, re-joining the team - he recommends. - As a result, the quality of work on the creation and maintenance of systems for all project teams aligned. "